Q: How to register the product?
A: The easiest way to register the product is to place an order online with credit card. We accept VISA, MasterCard, Discover and American Express. For offline order, we also accept check/money order in postal mail and purchase order. All transactions is 100% secure and safe.

Q: I am a registered user, but I lost the reg code, how can I get it again?
A: We added a new function of "Search For My License Key Code". You can find it on the right side of our homepage. Input the email address you used to make the purchase and we will do the search for you!
If you still can not find it, please email support@winaso.com with your full name and address, we will reissue you the license code.

Q: How long does it take to get the license key code after the payment?
A: We will issue the license key code to you immediately after payment is successfully processed. It will appear on the next screen right after your payment webpage. Meanwhile, we will send a receipt with Order ID and license key code to your email address too.

Q: I bought a previous version of your product. Can I get the new version for free?
A: You will get the new versions for free for as long as one year after you make the purchase. We will send all our qualified customers (who made the purchase during the past one year) a new license key by email. However, for those who do not receive the key code in their email boxes, they can either search for it on our website using the new "Search For My License Key Code" function (You can find it on the right side of our homepage.), or contact us at support@winaso.com with full name and address for the reissurance of the license key.

Q: How do I upgrade to the latest version if I bought version 1.xx?
A: To upgrade to the latest version, please download the latest trail version from our website and install it. Then input the new license key code we sent you by email.  

Q: Can I uninstall your product completely if I decide to do so?
A: Yes, our products can be completely uninstalled.

Q: Why can't I find my license key code when I search for it by my email?
A: It takes some time to update our system with each new transaction. You can find your license key code by "Search My License Key Code" only 48 hours after your purchase.

Q: How do I install the full version/How do I register the software after my payment?
A: Please go to our homepage and download the trial version of the software you just bought. And install the trial version. After the installation is done, you will be brought to the first page of the software, click on the "register" button on the lower left corner. Key in your license code, follow the instruction and everything will be done in no time! Repeat the same procedure if you bought a license for multiple computers.